Privacy Policy
Your family's privacy is our top priority
👨👩👧👦 For Parents & Guardians
TechDIVA is designed for families and children. We follow the Children's Online Privacy Protection Act (COPPA) guidelines and take special care to protect your child's privacy. When creating an account for a child under 13, parents must acknowledge that the account is for a child and provide verifiable consent. Parents have full control over the account and all associated data.
1. Information We Collect
We collect information necessary to provide and improve our educational services. The types of information we collect include:
Account Information
- Full name and email address
- Account preferences and settings
- Membership tier (Free, Paid, Premium)
- User type (student, instructor, admin)
Learning Data
- Course enrollments and progress
- Completed lessons and achievements
- Certificates earned
- Learning preferences and activity
E-commerce Information
- Order history and purchase details
- Shipping addresses (for physical products)
- Payment information (processed securely by third-party payment processors)
Communication Data
- Contact form submissions
- Support requests and communications
- Newsletter subscriptions (with consent)
Usage Data
- Platform usage patterns and interactions
- Device information and browser type
- IP address and general location (for security and service delivery)
2. How We Use Your Information
We use the information we collect to:
- Provide Services: Deliver courses, track progress, issue certificates, and process purchases
- Personalize Learning: Customize content recommendations and learning paths based on progress and interests
- Communicate: Send important updates, respond to inquiries, and provide customer support
- Improve Platform: Analyze usage patterns to enhance user experience and develop new features
- Ensure Security: Protect accounts, prevent fraud, and maintain platform safety
- Legal Compliance: Meet legal obligations and protect our rights
We do not use personal information for advertising purposes or sell personal information to third parties.
3. Information Sharing and Disclosure
We respect your privacy and do not sell, rent, or trade your personal information. We may share information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our platform, such as:
- Cloud hosting and data storage (Supabase)
- Payment processors (Stripe, PayPal, or similar)
- Email delivery services
- Analytics providers (for platform improvement)
These providers are contractually obligated to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose information if required by law, court order, or government regulation, or to:
- Comply with legal processes
- Protect our rights and property
- Ensure user safety and prevent harm
- Investigate potential violations of our Terms of Service
With Your Consent
We may share information with your explicit consent, such as when you choose to share achievements on social media or participate in community features.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. We will notify users of any such change in ownership.
4. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All data is encrypted in transit (SSL/TLS) and at rest
- Secure Authentication: Strong password requirements and secure authentication systems
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Security Assessments: Ongoing monitoring and security audits
- Secure Infrastructure: Hosted on secure, compliant cloud infrastructure
- Data Backup: Regular backups with secure storage
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards.
5. Children's Privacy (COPPA Compliance)
TechDIVA is designed for families and children. We take special care to protect children's privacy in accordance with the Children's Online Privacy Protection Act (COPPA).
Single Account Model
TechDIVA uses a single-account model where parents create one account for their child. The parent owns the account and provides verifiable consent during signup by acknowledging that the account is for a child under 13 and confirming they are the parent or legal guardian. The child uses the parent's account to access the platform.
Parental Consent
During account creation, if you indicate the account is for a child under 13, you must check a box confirming that you are the parent or legal guardian and providing consent for data collection. This consent is stored with your account and can be reviewed at any time.
Limited Data Collection
We collect only the minimum information necessary to provide educational services:
- Parent's email address (for account management)
- Account name (which may be the child's name for personalization)
- Learning progress and achievements
- Course enrollments
All account communications go through the parent's email address. The parent has full control over the account.
Parental Rights
As the account owner, you have the right to:
- Review all account information and learning data
- Delete the account and all associated data at any time
- Download all account data in a portable format
- Modify account information and preferences
- Access learning progress and achievements
How to Exercise Your Rights
You can manage your account and data directly through your account settings in the dashboard. You can delete your account or download your data at any time. For additional assistance, please contact us at info@techdiva.io.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access
View and download your personal information and learning data
Correction
Update or correct inaccurate information in your account settings
Deletion
Request deletion of your account and associated data
Data Portability
Export your learning data and certificates in a portable format
Opt-Out
Unsubscribe from marketing emails while keeping essential service communications
Cookie Preferences
Manage cookie settings through your browser or account preferences
To exercise these rights, please contact us at info@techdiva.io or use the account settings in your dashboard.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Maintain your login session
- Track learning progress and course completion
- Analyze platform usage to improve our services
- Provide personalized content recommendations
You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality. We do not use cookies for advertising purposes.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our educational services
- Maintain your learning progress and achievements
- Comply with legal obligations
- Resolve disputes and enforce agreements
When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes. Learning certificates and achievements may be retained in anonymized form for platform analytics.
9. International Data Transfers
TechDIVA operates globally. Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
If you are located in the European Economic Area (EEA), we comply with GDPR requirements for international data transfers. If you are located in California, we comply with CCPA requirements.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last updated" date
- Sending an email notification to registered users
- Displaying a prominent notice on our platform
Your continued use of TechDIVA after changes become effective constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you may delete your account.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Contact Email:
info@techdiva.ioFor privacy-related inquiries, data requests, or questions about this policy, please email us at the address above.
We aim to respond to all privacy-related inquiries within 30 days.